Support
Traveller support, 24/7
Booking is the easy part. What matters is who picks up when a connection is missed at 1am and the next option has to be decided quickly.
- Named relationship manager
- Phone, email & WhatsApp
- In-portal ticketing
- Support during travel
How support works
How support works
A named relationship manager
One person who knows your policy, your travellers and your programme.
- Knows the account, not just the ticket
- Handles escalation
- Runs programme reviews
In-portal ticketing
Raise an issue against the trip, with attachments and full message history.
- Tickets tied to the trip
- Attachments supported
- History retained
Direct channels
Phone, email and WhatsApp - the ones people use when travelling.
- Reachable by phone
- Email and WhatsApp
- Available through the trip
What we handle
What we get called about
- A cancelled flight and a decision needed on the next option
- A missed connection and a rebooked onward leg
- A late arrival where the hotel needs to hold the room
- A schedule change the airline notified but nobody read
- An extension because a meeting moved to the next day
- A room that is not what was booked
- A transfer that has not arrived
- A document needed urgently at check-in
The desk
A team with your trip in front of them
Support is only fast when the person answering already has the context. Because tickets attach to the trip record, the desk can see the itinerary, the policy decision and the invoice without asking you to explain any of it.
- Tickets attached to the trip, with full message history
- A named relationship manager who knows the programme
- Phone, email and WhatsApp - the channels people use while travelling
- Escalation path that does not restart from scratch
Talk to us
Ready to see it on your own travel programme?
Walk through the platform with our team, using your routes, your policy and your approval chain.