The platform
The TravelDesk platform
A portal for your team and a concierge desk for ours, over one system. Request, approve, book, invoice and report on a single record.
- Corporate portal
- Concierge desk
- Role-based access
- Company data isolation
Capabilities
What the platform does
Travel policy engine
Rules by cabin, spend cap, hotel tier and advance purchase, evaluated when a choice is made.
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Requests & approvals
Structured trip requests routed to the right approver, with notes and status history.
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Proposals
Multi-destination, multi-option proposals with activities, inclusions and in-thread discussion.
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Self-service booking
Travellers book their own flights and hotels inside the guardrails you set.
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Invoicing & payments
Consolidated invoices, PDF download, online settlement and a company wallet.
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Reporting & analytics
Spend and compliance by department, traveller, route and supplier.
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Traveller support
In-portal ticketing with history, a named relationship manager and a 24/7 desk.
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Security & access
Role-based access, company-level data isolation and an audit trail where it matters.
Two sides
The portal and the concierge desk
Your team works in the portal: raising requests, reviewing proposals, booking within policy, reading invoices and reports. Our concierge team works in the admin dashboard on the same records. Nothing is emailed between the two, so nothing is lost between them.
- Portal for corporate users - requests, bookings, invoices, reports, team, visas
- Admin dashboard for the concierge team - the same records, from the service side
- Role-based access: corporate users never see another company’s data
- Status, notes and documents live on the trip, not in an inbox
The trip lifecycle
The trip lifecycle, step by step
- 01
Raised
A trip request is created with destination, dates, purpose, travellers and budget.
- 02
Checked & approved
Policy is evaluated, the request routes to the approver, and any exception carries a recorded reason.
- 03
Booked
Flights, hotels, ground, visas and activities are booked and attached to the same record.
- 04
Invoiced & reported
The trip is invoiced to the company and lands in reporting against its department and cost centre.
Ready to see it on your own travel programme?
Walk through the platform with our team, using your routes, your policy and your approval chain.